Thoughts on design
I got my start in UX by writing about it…a lot. And I still really enjoy writing about it, mainly on my Medium page. It’s my way of processing new (to me) things. Classes, conferences, conversations, and work experiences.
Content Design Apology Tours Must End
UX writers and content strategists need a better way forward.
Content Debt
How Putting Content on the Back Burner Impacts the User Experience.
How I became a UX writer
While UX writing/content design is less than 10 years old, it has been around in some way or another for well over 30 years. Yet, it is still an anomaly for UX writing to appear in university coursework, or UX bootcamps that are not specifically for UX writing.
So, maybe it’s time we flip the narrative of the ‘non-traditional’ background and admit that maybe the non-traditional way into UX writing is, in fact, the traditional way.
Design, Content, and UserExperience at Square.
Whether by accident or by design, the language surrounding some of the most important domains of our lives is still riddled with inaccessible jargon. Law, medicine, finance –– things that can alter the course of our lives forever –– remain almost incomprehensible to many people.
But Square was born to disrupt a complex, fossilized system. A system that turned the simple act of accepting a credit card into an overwhelming bureaucratic challenge.
UX Writing vs Copywriting
Users desire more than just pretty colors and nice pictures on their screen. They want more than just functionality and usability. Users want to be understood, and the only way to understand is by having a conversation.
The purpose of the entire research process is to understand what it is our users want- what problem they have, and how are we solving it.